Description
Shipping and Returns
Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to cs@homeconvex.com and we will process an insurance claim on your behalf.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@homeconvex.com
Cancellations
Any order that gets cancelled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.
ANZZI
We Stand Behind Our Products
Our lifetime warranty is included with every ANZZI product sold.
The above stamp certifies that this product is comprised of the highest quality material available, meets or exceeds all the Rhino Alloy™ build standards, and has passed all Quality Control inspections.
ANZZI™ Lifetime Warranty
We craft and manufacturer our products in state-of-the-art facilities equipped with the latest tools and technologies the 21st century has to offer. Our highly trained and motivated production line craftsmen handle every product with the care and attention deserved.
This is why ANZZI™ has enacted the Rhino Alloy™ standard of building. A practice set forth by ANZZI™ to inspect the very material and components used to craft each product awarding the Rhino Alloy™ seal of approval to only the best proven material builds.
Who’s Covered?
Our ANZZI™ Limited Lifetime Warranty extends to the original purchaser only. This warranty is non transferable, between homes or owners.
What’s Covered?
Should a product be defective due to material or craftsmanship error, ANZZI™ will provide replacement parts, or at its discretion replace the product if the product is determined to be defective.
Terms & Conditions
Prior to replacement or repair ANZZI™ must be determined that the product has been properly installed, used, serviced and/or maintained.
- ANZZI™ will not be responsible for product failures due to lack of proper maintenance or use.
- Product failure due to improper installation, misuse, or failure to use a licensed professional will not be covered. ANZZI™ always recommends using a licensed and professional installer.
- Commercial use will automatically void this warranty.
- Original sales receipt, purchase order number, and/or proof of purchase must be provided at the time of the warranty claim.
- Warranty is only granted to products purchased from an ANZZI™ authorized dealer. To verify authorized dealer please visit Where to Buy.
Rhino Alloy ™ Certified
This is why ANZZI™ has enacted the Rhino Alloy™ standard of building. A practice set forth by ANZZI™ to inspect the very material and components used to craft each product awarding the Rhino Alloy™ seal of approval to only the best proven material builds.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.